Voice AI Engine.
A neural speech engine tuned for production calls. 98.7% ASR. Sub-200ms first word. Brand-resonant voice cloning.
The voice engine,
on the board.
A snapshot from a live call. Six tracks, one signal. The bars are real frequencies; the meters are real metrics.
From mic to action,
stacked.
The engine is four layers thick. The top sets the tone; the bottom commits to the database.
Adaptive Dialogue Management
Reads tone and pacing, then matches it. Pauses where humans pause. Picks up where humans pick up.
Turn-taking natural
Omnichannel Consistency
A caller who emailed yesterday gets the same context today. Phone, chat, email and SMS share one memory.
Latency <50ms
Compliance-Ready Architecture
PII redacted before transcripts ever land in storage. HIPAA mode bypasses storage entirely.
Intelligent Escalation Logic
Knows when it's out of depth and hands off with a verbatim summary — never a cold transfer.
Cold-transfer 0%
Real Lines.
Real Receipts.
47,000 concurrent conversations processed flawlessly during Black Friday. Our human team only saw the escalations that mattered.— Rebecca Thornton, COO · sepetimbenim.com
Appointment confirmation rate increased 34% within the first month. We stopped writing reminder scripts entirely.
— Michael Foster, Ops Lead · meet.istanbul78% of routine inquiries handled autonomously. CSAT up 12 points. The team finally writes documentation, not tickets.
— Sophia Martinez, CX Director · cebinden.comThe Specs. In Plain Type.
Frequently Asked.
The Line Is Open.
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